FAQ
We’ve answered some commonly asked questions below to help make your shopping experience with Mondour simple, clear, and convenient.
Where is Mondour located?
Mondour operates from the United States. Our business address is:
7902 Milton Ave, Whittier, California 90602, United States
Do you offer free shipping?
Yes. We provide free standard shipping on all orders within the United States.
How long does delivery take?
- Orders are processed within 1–2 business days (Monday to Friday).
- After processing, shipping typically takes 5–7 business days.
- Total estimated delivery time: 6–9 business days (Monday to Friday).
Will I receive an order confirmation email?
Yes. Once your order is successfully placed, you will receive a confirmation email with your order details.
Do you provide order tracking?
- Yes. After your order has been shipped, you will receive an email with your tracking number.
- Tracking details are usually available within 24–48 hours after shipment.
What is Mondour’s Return Policy?
You can find complete information about returns, eligibility, and timelines in our Return & Refund Policy section on the website. It explains the full process and conditions.
How can I request a return?
To initiate a return, please contact us at support@mondour.store
- Make sure to include your order number and the reason for your return request.
- Are there any items that cannot be returned?
- Items marked as final sale may not be eligible for return.
Any such conditions will be clearly mentioned in the product description before purchase.
Customer Support
For any questions or assistance:
📧Email: support@mondour.store
📞Phone: +1 (226) 702-0115
📍Address: 7906 Milton Ave, Whittier, California 90602, United States
Our support team is always available to assist you and ensure a smooth and enjoyable shopping experience.