Refund policy

At Mondour, customer satisfaction is our priority. Please read this Return & Refund Policy carefully before placing your order. By purchasing from our store, you agree to the terms outlined below. This policy applies to all orders within the United States.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• Items must be unused, unworn, and unwashed
• All original tags must be attached
• Products must be returned in their original packaging
• Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may not be accepted.

2. How to Start a Return

To initiate a return, please contact our support team at support@mondour.store

Once your request is approved, we will provide:

• Return instructions
• A return shipping label (if applicable)

Please note: Returns sent without prior approval will not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

• A damaged item
• A defective product
• The wrong item or size

Contact us within 48 hours of delivery at support@mondour.store
 and include clear photos of the issue. We will review your request and provide a suitable resolution as quickly as possible.

4. Exchanges

We offer exchanges only for:

• Damaged or defective items
• Incorrect items received
• Wrong size delivered

All exchanges are subject to product availability. Delivery times for exchanged items may vary depending on your location.

5. No Restocking Fees

• Mondour does not charge any restocking fees.
• You will not incur any additional charges for returning an eligible item.

6. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

• Refunds are issued to the original payment method
• Processing time: 5–7 business days
• Maximum refund time: up to 7 business days after approval

Please note that your bank or payment provider may take additional time to reflect the refund.

7. Discounts & Promotions

• Refunds will not be issued for discounts or promo codes that were not applied at checkout.
• All discounts must be applied during purchase and cannot be added afterward.

Customer Support

For any inquiries or assistance:

📧Email: support@mondour.store
📞Phone: +1 (226) 702-0115
📍Address: 7906 Milton Ave, Whittier, California 90602, United States

Our support team is always available to assist you and ensure a smooth and reliable shopping experience.