Shipping policy

Thank you for shopping with Mondour. We are committed to providing clear, accurate, and dependable shipping information to ensure a smooth and reliable shopping experience.

This policy applies to all orders shipped within the United States.

Order Processing Time

  • Orders are processed within 1–2 business days
  • Processing days: Monday to Friday
  • Orders placed on weekends or holidays will be processed on the next business day

Order Cut-Off Time

  • Daily Cut-Off Time: 4:00 PM (GMT-05:00) Eastern Standard Time (New York)
  • Orders placed before the cut-off time may be processed on the same business day
  • Orders placed after the cut-off time will be processed on the next business day

Shipping Method & Transit Time

  • Shipping Method: Standard US Shipping
  • Estimated Transit Time: 5–7 business days (Monday to Friday)

Total Estimated Delivery Time

  • Processing Time: 1–2 business days
  • Transit Time: 5–7 business days
  • Total Estimated Delivery Time: 6–9 business days (Monday to Friday)

Delivery timelines are estimates and may vary due to carrier delays, weather conditions, or peak shipping periods.

Shipping Charges

  • Free shipping on all orders
  • No minimum purchase required

Delivery Address

  • Orders are shipped to the address provided at checkout.
  • Please ensure your shipping details are accurate and complete.

Mondour is not responsible for delays or delivery issues caused by incorrect or incomplete address information.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible at support@mondour.store

Once an order has been processed or shipped, changes or cancellations may not be possible.

Order Tracking

  • A shipping confirmation email with tracking details will be sent once your order has been shipped
  • Tracking information is usually available within 24–48 hours after dispatch

Lost or Delayed Orders

If your order is delayed or appears lost in transit, please contact us at support@mondour.store

We will assist you by coordinating with the shipping carrier to help resolve the issue.

Customer Support

For any inquiries or assistance:

📧Email: support@mondour.store
📞Phone: +1 (226) 702-0115
📍Address: 7906 Milton Ave, Whittier, California 90602, United States

Our support team is always ready to assist you and ensure a smooth and stress-free shopping experience.